Why More Landlords Than Ever Are Switching to Partridge Homes in 2025

Across Birmingham, Solihull and the wider West Midlands, a clear trend is emerging: landlords are switching their management to Partridge Homes in record numbers. Whether they’re frustrated with slow communication, corporate restructuring, or a general decline in service standards, landlords are actively seeking out an agent who genuinely cares, responds quickly and treats their property like their own.

As one of the very few remaining genuine family-run letting agents in the region — with the Partridge name carrying over 20 years of trust, service and consistency — we are proud to be the agency landlords now choose when they want things done properly.

This shift is happening for several important reasons.

The Changing Landscape: Why Landlords Are Becoming Disillusioned

The lettings industry has changed dramatically. Many long-standing independent agents have been acquired by large corporate groups. With these takeovers often come:

• Centralised call centres

• Longer response times

• High staff turnover

• Lack of accountability

• Generic, impersonal service

• Landlords feeling like “just another number”

Two of the area’s most respected independent agencies — Smart Homes (Shirley) and Xact Homes (Knowle, Solihull & Balsall Common) — have recently sold their landlord books to John Shepherd.

We are extremely proud to confirm that we are now the approved Letting Agents for both Smart Homes and Xact Homes.

All landlords who contact them for guidance — particularly those who feel they are not receiving the level of service they were used to — are being pointed directly toward Partridge Homes.

This is a huge honour, as we have always held deep respect for both businesses and the high standards they maintained. For them to recognise our service and trust us with their landlords speaks volumes.

Why Partridge Homes Is Becoming the Go-To Agent for Landlords Switching in 2025

1. A True Family-Run Agency — One of the Last of Its Kind

In a world of corporate consolidation, Partridge Homes remains a genuine family-run estate and letting agency. Our family name is above the door, and with that comes pride, accountability and a service-driven culture you simply cannot replicate in large companies.

When you join us:

• You have director-level contact at all times

• You deal with the same people year after year

• Your property receives hands-on, personal management

This consistency is priceless — and increasingly rare.

2. Service That Is Truly Unrivalled

We have built our reputation on communication, care and responsiveness.

Landlords tell us repeatedly that they switch to Partridge Homes because:

• Their emails are answered the same day

• Phone calls are returned promptly

• Maintenance is handled quickly and proactively

• Inspections are detailed, photographic and meaningful

• Issues are resolved before they become problems

Service isn’t a slogan here — it’s our identity.

3. Director Contact & Accountability

Both Paul and Charlotte Partridge remain actively involved in day-to-day management.

This means:

• No call centres

• No automated replies

• No passing you from person to person

Instead, you have direct access to the people who built the business, protect the brand, and personally ensure your experience is exceptional.

4. Our ‘Simply Switch’ Initiative — No Cost, No Hassle

Switching agents can feel daunting — which is why we have made it effortless.

Simply Switch gives landlords:

• No setup fees

• No switching fees

• We manage the entire takeover

• We liaise with your current agent

• We contact your tenant professionally

• You only pay our ongoing management fee

It is quick, seamless and designed to make the process stress-free.

5. Confidence From the Industry’s Best

Being chosen as the approved Letting Agents for Smart Homes and Xact Homes is one of the strongest endorsements any independent agent could receive.

These two highly respected firms built their brands on service, communication and results — values that align perfectly with our own.

Their decision to direct landlords to us confirms Partridge Homes as the natural successor for landlords wanting a truly service-led approach.

Q&A With Charlotte Partridge, Managing Director

Q: Charlotte, why do you think landlords feel so let down by their current agents?

A:
The most common issue is communication. Landlords are waiting days for responses, problems aren’t being resolved and they’re dealing with different staff every time they call.
Corporate structures create distance — and landlords feel that immediately.

Q: What makes Partridge Homes different?

A:
Care. It sounds simple, but genuine care is rare in this industry. We treat every property as if it were our own investment.
Our team goes above and beyond, not because they have to, but because that’s who we are as a family business.

Q: How important is being family-run in today’s market?

A:
It’s huge. When your family name is above the door, standards matter. You can’t hide behind a corporate brand.
Landlords get continuity — the same faces, the same values, the same service year after year.

Q: What would you say to a landlord considering switching?

A:
Don’t wait. If you’re unhappy, it will only get worse.
Our Simply Switch service makes the process incredibly easy. We take care of everything — you just tell us you’d like to join us.

Q: Why does your team stand out compared to other letting agents?

A:
We recruit people who genuinely want to help. Our culture is built around service, communication and pride.
When you combine that with training, support and a strong family ethos, you get a team who delivers every single day.

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