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Zac joined Partridge Homes in 2024, beginning his career in our busy Lettings Department where his natural customer service skills and enthusiasm quickly shone through. After building great relationships with tenants and landlords alike, Zac moved into the Sales Department in August 2025 — and he’s flourished ever since.

His approachable nature, attention to detail, and passion for helping people move make him a real asset to both our clients and our team.

Zac is also a social media influencer with tens of thousands of followers, using his online presence to showcase the personable, professional side of estate agency life in Solihull and Birmingham. Outside of work, he enjoys going to the gym, playing football, and spending quality time with his family.

Q&A with Zac

What do you enjoy most about working at Partridge Homes?
It’s definitely the family feel. From my very first day, I felt like part of the team. Partridge Homes is a true family-run business, and that atmosphere flows through everything — from how we work together to how we treat our clients.

How did you find the transition from Lettings to Sales?
It was a smooth move. I love building relationships and helping people, so Sales felt like a perfect fit. The guidance from Charlotte, Calum and the rest of the team made it easy to grow and develop.

You’ve built a big social media following — does that help you in your role?
Absolutely. Social media is one of the best tools for connecting with people. It lets me showcase properties in a more engaging way and gives people a real sense of who we are as a brand — approachable, local, and genuinely helpful.

What do you like to do outside of work?
I’m passionate about fitness and spend a lot of time at the gym. I also love playing football and spending time with my family — they’re my biggest motivation.

As our Property Maintenance Co-Ordinator, Tracey is the friendly first point of contact for tenants reporting repairs or maintenance issues across our managed portfolio. Known for her warmth, organisation, and quick response times, she works closely with trusted contractors to ensure every property is safe, well maintained, and up to Partridge Homes’ high standards.

With a background in nursing, Tracey brings compassion, clear communication, and genuine care to every situation — qualities that make her hugely valued by both tenants and landlords. Away from the office, she loves spending time with her family and grandchildren, and her upbeat personality makes her one of the most loved members of our team.

A Few Questions We Often Get About Tracey’s Role

Q: What does a Property Maintenance Co-Ordinator do?
A: Tracey manages all repairs, safety checks, and maintenance requests for our managed rental properties, working closely with tenants, landlords, and local contractors to keep everything running smoothly.

Q: How quickly are maintenance issues dealt with?
A: We respond to all maintenance reports the same day and arrange works as quickly as possible, prioritising urgent repairs and ensuring landlords are kept fully updated.

Q: Do tenants speak directly to Tracey or a call centre?
A: Tenants deal directly with Tracey and our in-house team — no call centres, just real people who know the property and care about getting things resolved.

With over 30 years of experience in financial services and more than 15 years at Partridge Homes, Susan Partridge plays a vital role in ensuring the smooth day-to-day running of the company’s busy Lettings Department.

Susan’s professional journey began at just 16 years old in the Financial Services sector, where she developed a meticulous eye for detail and exceptional organisational skills. Before joining Partridge Homes, she held key positions with some of the UK’s largest corporations, gaining invaluable experience in administration, finance, and client support.

As Lettings Operations Director, Susan oversees crucial areas including contractor invoicing, landlord payments, and financial compliance, managing many of the behind-the-scenes processes that keep the business running efficiently. Her precision and consistency ensure that landlords are paid promptly, contractors are managed professionally, and the lettings operation flows seamlessly from start to finish.

Wife to the late Kevin Partridge, who co-founded Partridge Homes in 2007, Susan has been integral in continuing his legacy. Her professionalism and dedication reflect the same family values that remain at the heart of the company today — honesty, integrity, and exceptional service.

Outside the office, Susan is a proud mother of three and a devoted grandmother to seven grandchildren, ranging from 16 years old to 1 year old. Family time is everything to her, and when she’s not surrounded by loved ones, she enjoys reading, walking, and spending quality time with her loved ones.

💬 A Few Questions We Often Get About Susan’s Role

Q: What does a Lettings Operations Director do?
A: I manage the financial and administrative side of the lettings department — from contractor invoices and landlord payments to ensuring compliance and accuracy across all systems. My role is to keep the operation running smoothly behind the scenes so our clients receive an exceptional service.

Q: How does Susan’s work support landlords and tenants?
A: By ensuring every payment, invoice, and record is handled correctly and on time. Reliable systems build trust — landlords know their finances are managed properly, and tenants can depend on a professional, consistent service.

Q: What makes Partridge Homes stand out from other letting agents?
A: We’re a family-run business that truly values relationships. Our approach is personal, transparent, and built on years of trust — we treat every property and every client as if it were our own.

Q: What does Susan enjoy most about her role?
A: I take real pride in keeping everything running efficiently. It’s rewarding to know that my work supports the entire team and contributes to the success and reputation of Partridge Homes.

With close to 25 years of experience in the property industry, Paul Partridge is the Prestige & Relocation Specialist at Partridge Homes, the multi-award-winning, family-run estate and letting agency covering Birmingham and Solihull.

Paul’s passion for property started early — purchasing his first home at just 19 years old and becoming a landlord by the age of 24. His first-hand experience as a buyer, landlord, and developer gives him deep insight into the lettings and investment market, helping clients make confident, informed decisions.

Renowned for his professionalism, discretion, and market knowledge, Paul has become the go-to expert for prestige and luxury rentals across the region. Whether sourcing a penthouse apartment or managing a high-end relocation, his attention to detail and commitment to client care ensure every experience is seamless from start to finish.

As the driving force behind Partridge Homes’ Sports & Entertainment Relocation Division, Paul and his team have built trusted relationships across professional sport — working closely with Premiership and Championship footballers, as well as other high-profile clients relocating to the West Midlands. During the Summer 2025 transfer window, Paul set a bold goal — to assist with every Birmingham City signing — and achieved it, successfully relocating 13 players and staff. The team’s speed, precision, and ability to coordinate complex moves under tight deadlines allowed players to hit the ground running both on and off the pitch.

Paul’s approach goes beyond finding homes — it’s about ensuring every client settles comfortably and confidently, with full peace of mind. Whether helping a professional athlete, media personality, or relocating family, his ethos remains the same: personal service, absolute discretion, and exceptional results.

Outside of work, Paul enjoys spending time with his wife Charlotte and their three children — Alfie, Charlie, and Florence. September 2025 marked a proud milestone when Alfie joined Partridge Homes, something Paul describes as “an incredible feeling as a father and one of my proudest moments in business.”

Paul also supports property investors and landlords throughout Birmingham and Solihull, sharing his knowledge and passion for the industry to help others achieve success in the property market.

💬 A Few Questions We Often Get About Paul’s Role

Q: What is the Sports & Entertainment Relocation Division?
A: It’s our specialist service supporting professional footballers, sports personalities, and entertainment clients relocating to Birmingham and Solihull. We handle every aspect of their move quickly, confidentially, and with total professionalism.

Q: How did Partridge Homes support Birmingham City in 2025?
A: During the Summer 2025 transfer window, we relocated all 13 new signings for Birmingham City. It was a team effort built on communication, trust, and speed — ensuring every player could focus fully on football.

Q: Why do Premiership and Championship footballers choose Partridge Homes?
A: Because we understand their lifestyle and the need for fast turnarounds. Our team responds immediately, secures high-quality homes quickly, and makes sure every move runs smoothly from start to finish.

Q: Do you only handle luxury relocations?
A: Not exclusively. While we’re known for prestige and sports relocations, we also work with families, professionals, and investors looking for a high-quality, personal letting experience in Birmingham and Solihull.

Q: What motivates you most about your work?
A: Property has been my passion since I was a teenager — and now, seeing Alfie follow in those footsteps within our family business makes it even more special. Every move, every client, and every success adds to that legacy.

For the past decade, Nikki has been an irreplaceable part of our company. She holds the distinction of being the first non-family member to join our team, and in those ten years, she has become like one of our own.

In her role as Administration Manager and a key figure in the Lettings team, Nikki manages all properties with unwavering dedication, ensuring that every detail is handled seamlessly. With hundreds of properties under her care, she goes above and beyond to ensure that each one is nothing short of perfect.

Nikki’s day-to-day responsibilities involve working closely with landlords and tenants to ensure that everything is running smoothly. Her commitment to open and effective communication keeps all parties informed and content.

Outside the office, Nikki finds solace in her family, which includes her two wonderful children, Archie and Axl. Her love for them is evident in everything she does, both at work and at home.

Nikki is more than just an Administration Manager; she’s the bedrock of our company’s success and the embodiment of loyalty and dedication. Her ten years of service are a testament to her passion for her work and her family, and we’re incredibly fortunate to have her as a core part of our team.

Bringing a unique mix of professionalism, charm, and creativity to the team, Matt Hoy ensures that every viewing with Partridge Homes is a first-class experience. As one of our Viewings Co-ordinators, Matt’s role is to make sure each client feels welcome, informed, and confident from the moment they step through the door of a property.

Known for his impeccable dress sense and trademark stylish coats, Matt takes pride in representing Partridge Homes with professionalism and personality. Clients often comment on how approachable and engaging he is — turning what could be a routine appointment into a genuinely enjoyable experience.

Matt’s strong communication skills, attention to detail, and natural ability to make people feel at ease mean that every viewing is handled with care and precision. He understands that a viewing isn’t just about showing a property — it’s about helping someone picture their next chapter.

Outside of the property world, Matt is a talented singer and performer, having spent many years touring the world as part of a globally recognised music group. His experience meeting people from all walks of life gives him a unique ability to connect with clients and create positive first impressions.

Matt says that working within a family-run business is what he enjoys most about his role at Partridge Homes — valuing the warmth, teamwork, and genuine passion that defines the company’s ethos.

💬 A Few Questions We Often Get About Matt

Q: What does a Viewings Co-ordinator do at Partridge Homes?
A: I meet clients at properties, show them around, and help them understand everything about the home and local area. It’s about making sure people feel comfortable and have all the information they need to make confident decisions.

Q: You’ve also had a career in music — how does that help in your role?
A: Performing taught me how to connect with people instantly. Whether you’re on stage or showing someone a property, it’s about energy, honesty, and reading the room. Those same people skills apply every day at Partridge Homes.

Q: Clients often mention your style — how would you describe it?
A: I’ve always believed that presentation matters. Whether it’s a viewing or a concert, looking the part shows respect for the people you meet and pride in what you do.

Q: What do you enjoy about working in a family-run business?
A: The authenticity. You’re not just a number — everyone genuinely cares. Partridge Homes has that rare mix of professionalism and warmth that clients can feel immediately.

Q: What makes a great viewing?
A: Listening. Every client’s situation is different — if you take the time to understand what they really want, you can make the experience memorable and meaningful.

Joining Partridge Homes in 2023, Maizy Lynch has quickly become a key member of our sales team. Starting out as a Business Administration Apprentice, Maizy’s enthusiasm, professionalism, and natural ability to connect with people saw her progress into a full Sales Negotiator role within her first year.

Known for her exceptional customer service and attention to detail, Maizy works closely with buyers and sellers to make every stage of the moving process as smooth and stress-free as possible. Her friendly, solution-focused approach has earned her fantastic feedback from vendors and purchasers alike — and it’s a big reason why Partridge Homes continues to be recognised as an award-winning estate agents in Birmingham and Solihull.

Beyond her day-to-day role, Maizy is passionate about sharing what she’s learned with new apprentices joining the business, helping to instill the same values of care, communication, and integrity that define our family-run team.

Outside the office, Maizy loves spending time with her family, catching up with friends, and enjoying long walks with her dogs.

💬 A Few Questions We Often Get About Maizy’s Role

Q: What makes customer service so important in estate agency?
A: Buying or selling a home can be stressful, so clear communication and empathy make all the difference. I love going above and beyond to make every client feel supported — that’s what helps Partridge Homes stand out and keeps people coming back to us.

Q: How does great service make Partridge Homes award-winning?
A: Awards come from consistently positive client experiences. We treat every sale personally, respond quickly, and never leave clients chasing updates — the small details really matter.

Q: How are new apprentices trained to deliver the same level of service?
A: Helping new apprentices understand the importance of communication, accuracy, and always putting the client first. It’s great to see them grow in confidence and keep our high standards alive.

Q: What areas do you work in?
A: Helping buyers and sellers across Birmingham and Solihull, supporting them through valuations, viewings, and successful completions.

The story of Partridge Homes began with a shared vision between Kevin Partridge and his daughter-in-law, Charlotte — a vision to create a trusted, family-run estate agency built on honesty, hard work, and genuine care for people.

Together, they wanted to build something different: an agency where clients felt valued, communication was personal, and every home was handled with pride. That belief became the foundation of what Partridge Homes stands for today across Birmingham and Solihull.

Kevin was known for his incredible work ethic and unwavering commitment — often starting his day at 5am and finishing close to 11pm. Even just two days before his passing, he was still working, determined to see the business continue to grow. He often said, “It won’t be me who sees the benefit of this business — it’ll be my children and grandchildren.”

That statement proved true. His dedication and foresight built the strong foundation that continues to support Partridge Homes today. When Alfie joined the business in September 2025, it was an incredibly proud and emotional moment — a reminder that Kevin’s dream of creating something lasting for future generations had come full circle.

As Kevin’s health declined, our Sports & Entertainment Division was beginning to take shape — a development that filled him with quiet pride. A lifelong Birmingham City fan, he was deeply proud to see Partridge Homes starting to work with the club and to witness that side of the business growing. He never got carried away, though — Kevin was the type of man who stayed grounded, knowing how quickly life and business can change.

We would have loved for Kevin to see how far that vision has since come — helping to relocate global superstars such as Wayne Rooney (Football) and Myles Garrett (NFL) into some of the region’s most prestigious homes. Knowing how proud he was of our beginnings, we’re certain he would be smiling down, seeing how far the business has come and how it continues to carry his name with pride.

Kevin and Charlotte worked side by side for many years, each bringing their own strengths to the company. Though they sometimes disagreed in business, they shared immense mutual respect and a deep family bond. Their ability to separate work from family life was a true credit to them both and remains at the core of the business today.

Kevin will always be remembered as one of life’s true gentlemen — hardworking, kind, and thoughtful. He always wanted to do things for others, whether that meant helping a client, supporting a friend, or giving his time to family and staff alike. Everyone who met him said the same: he had time for everyone and always treated people with warmth and respect.

His photograph proudly hangs in our office, and beside it sits his flat Peaky Blinders-style cap — one he often wore during the winter months. It’s a small but powerful reminder of the man who started it all: the father, grandfather, and founder whose spirit continues to inspire everything we do.

Kevin was more than our founder — he was the heart of Partridge Homes. His kindness, integrity, and commitment to others continue to guide us in every decision we make.

Joining Partridge Homes in 2019, Eve Nolan brings a rare combination of sales expertise and creative vision to the team. As a Senior Sales Negotiator, she plays a key role in matching buyers with their ideal homes, negotiating offers, and ensuring a seamless journey from first viewing to completion.

Alongside her sales role, Eve leads much of our creative and social media marketing, producing engaging content, professional photography, and video tours that showcase our properties to the highest standard. Her ability to blend marketing insight with hands-on sales experience gives her a unique perspective on what truly drives interest and delivers results.

Eve’s creativity, attention to detail, and approachable nature make her a valued part of the Partridge Homes family and a trusted point of contact for both buyers and sellers across Birmingham and Solihull.

Outside of work, Eve enjoys spending time with her family and friends, keeping active at the gym, and relaxing with a good book or film — all part of her balanced and creative lifestyle.

💬 A Few Questions We Often Get About Marketing with Partridge Homes

Q: How does marketing help a property sell faster?
A: Presentation and visibility are everything. High-quality photography, video tours, and strong social media campaigns ensure our properties reach thousands of potential buyers quickly. A well-marketed home attracts more interest, more viewings, and often stronger offers.

Q: Do you use social media to market properties?
A: Absolutely. We take full advantage of platforms like TikTok, Instagram, and Facebook — where our creative content regularly reaches huge audiences. Some of our bespoke property videos have achieved over 1 million views, with one reaching an incredible 1.7 million. It’s about creating attention that converts into enquiries.

Q: What makes Partridge Homes’ marketing different?
A: We don’t rely on standard listings alone. We use professional photography, cinematic video tours, and drone footage to make every home stand out. Many agents don’t invest in that level of production — but we believe your property deserves to be seen at its very best.

Q: What areas do you cover?
A: I work across Birmingham and Solihull, helping clients buy and sell homes with creative marketing strategies that deliver exceptional results.

With close to 25 years of experience in the property industry, Charlotte Partridge co-founded Partridge Homes in 2007 alongside her late father-in-law and business partner, Kevin Partridge. Together, they set out to create an estate and letting agency built on family values, personal service, and genuine care for people — a refreshing change from the corporate style that dominated the industry at the time.

Before launching Partridge Homes, Charlotte worked for two major corporate agencies, where she gained valuable insight into how larger firms operated and, more importantly, where they often fell short. She realised there was a better way to do things — one that prioritised people, communication, and community over volume and targets. That belief became the foundation of Partridge Homes’ success.

Following Kevin’s sudden passing in 2021, Charlotte has continued to lead the business with strength, compassion, and an unwavering commitment to his legacy. Under her direction, Partridge Homes has grown into one of the most trusted and award-winning estate and letting agencies in Birmingham and Solihull, known for its professionalism, innovation, and outstanding customer care.

In 2025, Charlotte’s achievements were recognised nationally when she was named a finalist for “Woman in Property of the Year” at the prestigious National LIS Awards, sponsored by Barclays Bank. This honour celebrates her leadership, resilience, and passion for creating opportunities — particularly through apprenticeships and training the next generation within the business.

Charlotte’s guiding principle — “Be kind, work hard, and treat others as you’d want to be treated yourself” — is at the heart of Partridge Homes’ culture. She continues to ensure the company gives back to the community through local initiatives and charity support, while maintaining the family values that make the brand so special.

Outside the office, Charlotte treasures time with her partner Paul and their three children, Alfie, Charlie, and Florence, who inspire her every day to keep building a legacy rooted in family, hard work, and kindness.

💬 A Few Questions We Often Get About Charlotte’s Role

Q: What inspired you to start Partridge Homes?
A: After years in corporate estate agency, I wanted to create a business that felt personal — where clients are treated like family, not numbers. That’s how Partridge Homes began, and it’s still our approach today.

Q: How has Partridge Homes evolved under your leadership?
A: We’ve grown across Birmingham and Solihull, opened new branches, and launched specialist divisions such as Sports & Entertainment Lettings and Prestige Homes — all while keeping our personal, family-run service at the centre of everything.

Q: What does being shortlisted for Woman in Property of the Year mean to you?
A: It’s a huge honour, but it really reflects our entire team — their hard work, dedication, and shared values. I’m proud that our approach is being recognised nationally.

Q: What makes Partridge Homes stand out?
A: We’re family-run, approachable, and deeply connected to our community. Our clients deal with people who genuinely care, and that’s something you just can’t replicate in a corporate environment.

With over 15 years at Partridge Homes, Calum Partridge is a cornerstone of the business and a trusted name in property sales across Solihull and Birmingham. His in-depth market knowledge, hands-on experience, and unwavering passion for property make him a natural leader within the sales team.

As Head of Residential Sales, Calum oversees every stage of the selling process — from valuations and market strategy to negotiations and completion — ensuring each client receives transparent advice, clear communication, and the best possible results. His calm, confident approach and attention to detail have earned him long-standing relationships with sellers, buyers, and investors alike.

Calum has seen first-hand how Birmingham’s transformation is reshaping the market. With major regeneration projects, improved infrastructure, and the arrival of HS2, the city continues to attract buy-to-let investors and first-time buyers looking for growth opportunities. At the same time, Solihull remains the area of choice for executives and families who value excellent schools and an easy commute to London — a combination that keeps demand strong.

Dedicated to service and innovation, Calum is passionate about how AI and evergreen content can enhance the selling process. By combining traditional estate agency values with modern, data-driven marketing, he ensures Partridge Homes stays at the forefront of how people discover and engage with property online.

Outside of work, Calum enjoys time with his wife Abby and their daughters Hylah and Helayna. Family life keeps him grounded and motivated — the same family values that continue to shape Partridge Homes’ success.

💬 A Few Questions We Often Get About Calum’s Role

Q: What makes Partridge Homes different when it comes to selling property?
A: It’s all about service and communication. We give every client one-to-one attention, honest advice, and proactive updates — no call centres or generic responses, just a personal approach that gets results.

Q: How is Birmingham’s property market changing?
A: Birmingham is evolving fast, with HS2, new infrastructure, and business investment creating real momentum. We’re seeing more investors targeting regeneration areas, and a strong rise in professionals buying or renting near key commuter links.

Q: Why are executives choosing to live in Solihull?
A: Solihull offers exceptional schools, beautiful homes, and a great community feel — while still being under an hour from London on HS2. It’s ideal for families who want the best of both worlds.

Q: How does AI and evergreen content help with property marketing?
A: We use AI-driven insights and evergreen online content to keep listings visible long after launch. It means our properties perform better in search results and attract more serious buyers over time — it’s the future of estate agency marketing.

Q: Do you work with investors as well as home sellers?
A: Definitely. I work closely with buy-to-let investors across Birmingham who are taking advantage of the city’s growth. Many are expanding portfolios here because yields remain strong and demand for rentals is high.

With her calm, organised approach and commitment to great service, Amy Boardman plays a key role in ensuring Partridge Homes’ lettings operation runs quickly and efficiently.

As a Lettings Administration Manager, Amy manages the full process, from viewings and tenant applications to referencing and move-ins, making sure every tenancy progresses smoothly. She keeps landlords updated from start to finish, providing clear communication and complete peace of mind throughout the process.

Her ability to coordinate multiple move-ins under tight deadlines makes her an invaluable part of the team, especially when we’re assisting new clients or sports professionals who need a property ready quickly.

Amy also plays an important role in helping landlords who join us through our Simply Switch service. Many come to us after their previous agent has been sold or their service has declined, and Amy ensures their transition to Partridge Homes is seamless and stress-free. She manages every detail to keep tenancies stable, rent payments uninterrupted, and landlords fully informed.

Her approachable nature, professionalism, and strong communication skills have earned her a reputation for getting things done efficiently — without ever losing that personal touch that defines Partridge Homes.

Outside of work, Amy is a keen artist and enjoys gaming, socialising with friends, and exploring her eclectic music taste. She brings that same creativity and curiosity to her professional life, always looking for new ways to improve systems and service for our clients.

 A Few Questions We Often Get About Amy’s Role

Q: What does an assistant administration manager do?
A: I oversee the entire lettings process, from arranging viewings to moving tenants in, ensuring that everything runs smoothly for both landlords and tenants. I keep landlords fully updated from start to finish.

Q: My letting agent has sold to a corporate and service has slipped. What can I do?
A: That’s something we hear a lot. Many landlords join us through our Simply Switch service, which makes it easy to transfer management to Partridge Homes without any disruption to your tenants or rent payments.

Q: How do you make sure tenants move in quickly and smoothly?
A: We work closely with all parties to keep paperwork, referencing, and compliance on track. Our team communicates daily to ensure keys are ready and everything’s in place for a stress-free handover.

Q: What makes Partridge Homes different?
A: We’re family-run, so service genuinely matters to us. You’ll always know who you’re speaking to, and we respond quickly — no call centres, no delays. Just a friendly, professional team who take pride in what we do.

Q: What’s your favourite part of the job?
A: Seeing everything come together for both landlords and tenants. Handing over the keys to a new home and hearing positive feedback makes all the effort worthwhile.