Meet the team

With close to 25 years of experience in the property industry, Charlotte Partridge co-founded Partridge Homes in 2007 alongside her late father-in-law and business partner, Kevin Partridge. Together, they set out to create an estate and letting agency built on family values, personal service, and genuine care for people — a refreshing change from the corporate style that dominated the industry at the time.

Before launching Partridge Homes, Charlotte worked for two major corporate agencies, where she gained valuable insight into how larger firms operated and, more importantly, where they often fell short. She realised there was a better way to do things — one that prioritised people, communication, and community over volume and targets. That belief became the foundation of Partridge Homes’ success.

Following Kevin’s sudden passing in 2021, Charlotte has continued to lead the business with strength, compassion, and an unwavering commitment to his legacy. Under her direction, Partridge Homes has grown into one of the most trusted and award-winning estate and letting agencies in Birmingham and Solihull, known for its professionalism, innovation, and outstanding customer care.

In 2025, Charlotte’s achievements were recognised nationally when she was named a finalist for “Woman in Property of the Year” at the prestigious National LIS Awards, sponsored by Barclays Bank. This honour celebrates her leadership, resilience, and passion for creating opportunities — particularly through apprenticeships and training the next generation within the business.

Charlotte’s guiding principle — “Be kind, work hard, and treat others as you’d want to be treated yourself” — is at the heart of Partridge Homes’ culture. She continues to ensure the company gives back to the community through local initiatives and charity support, while maintaining the family values that make the brand so special.

Outside the office, Charlotte treasures time with her partner Paul and their three children, Alfie, Charlie, and Florence, who inspire her every day to keep building a legacy rooted in family, hard work, and kindness.

💬 A Few Questions We Often Get About Charlotte’s Role

Q: What inspired you to start Partridge Homes?
A: After years in corporate estate agency, I wanted to create a business that felt personal — where clients are treated like family, not numbers. That’s how Partridge Homes began, and it’s still our approach today.

Q: How has Partridge Homes evolved under your leadership?
A: We’ve grown across Birmingham and Solihull, opened new branches, and launched specialist divisions such as Sports & Entertainment Lettings and Prestige Homes — all while keeping our personal, family-run service at the centre of everything.

Q: What does being shortlisted for Woman in Property of the Year mean to you?
A: It’s a huge honour, but it really reflects our entire team — their hard work, dedication, and shared values. I’m proud that our approach is being recognised nationally.

Q: What makes Partridge Homes stand out?
A: We’re family-run, approachable, and deeply connected to our community. Our clients deal with people who genuinely care, and that’s something you just can’t replicate in a corporate environment.

With over 30 years of experience in financial services and more than 15 years at Partridge Homes, Susan Partridge plays a vital role in ensuring the smooth day-to-day running of the company’s busy Lettings Department.

Susan’s professional journey began at just 16 years old in the Financial Services sector, where she developed a meticulous eye for detail and exceptional organisational skills. Before joining Partridge Homes, she held key positions with some of the UK’s largest corporations, gaining invaluable experience in administration, finance, and client support.

As Lettings Operations Director, Susan oversees crucial areas including contractor invoicing, landlord payments, and financial compliance, managing many of the behind-the-scenes processes that keep the business running efficiently. Her precision and consistency ensure that landlords are paid promptly, contractors are managed professionally, and the lettings operation flows seamlessly from start to finish.

Wife to the late Kevin Partridge, who co-founded Partridge Homes in 2007, Susan has been integral in continuing his legacy. Her professionalism and dedication reflect the same family values that remain at the heart of the company today — honesty, integrity, and exceptional service.

Outside the office, Susan is a proud mother of three and a devoted grandmother to seven grandchildren, ranging from 16 years old to 1 year old. Family time is everything to her, and when she’s not surrounded by loved ones, she enjoys reading, walking, and spending quality time with her loved ones.

💬 A Few Questions We Often Get About Susan’s Role

Q: What does a Lettings Operations Director do?
A: I manage the financial and administrative side of the lettings department — from contractor invoices and landlord payments to ensuring compliance and accuracy across all systems. My role is to keep the operation running smoothly behind the scenes so our clients receive an exceptional service.

Q: How does Susan’s work support landlords and tenants?
A: By ensuring every payment, invoice, and record is handled correctly and on time. Reliable systems build trust — landlords know their finances are managed properly, and tenants can depend on a professional, consistent service.

Q: What makes Partridge Homes stand out from other letting agents?
A: We’re a family-run business that truly values relationships. Our approach is personal, transparent, and built on years of trust — we treat every property and every client as if it were our own.

Q: What does Susan enjoy most about her role?
A: I take real pride in keeping everything running efficiently. It’s rewarding to know that my work supports the entire team and contributes to the success and reputation of Partridge Homes.

With over 15 years at Partridge Homes, Calum Partridge is a cornerstone of the business and a trusted name in property sales across Solihull and Birmingham. His in-depth market knowledge, hands-on experience, and unwavering passion for property make him a natural leader within the sales team.

As Head of Residential Sales, Calum oversees every stage of the selling process — from valuations and market strategy to negotiations and completion — ensuring each client receives transparent advice, clear communication, and the best possible results. His calm, confident approach and attention to detail have earned him long-standing relationships with sellers, buyers, and investors alike.

Calum has seen first-hand how Birmingham’s transformation is reshaping the market. With major regeneration projects, improved infrastructure, and the arrival of HS2, the city continues to attract buy-to-let investors and first-time buyers looking for growth opportunities. At the same time, Solihull remains the area of choice for executives and families who value excellent schools and an easy commute to London — a combination that keeps demand strong.

Dedicated to service and innovation, Calum is passionate about how AI and evergreen content can enhance the selling process. By combining traditional estate agency values with modern, data-driven marketing, he ensures Partridge Homes stays at the forefront of how people discover and engage with property online.

Outside of work, Calum enjoys time with his wife Abby and their daughters Hylah and Helayna. Family life keeps him grounded and motivated — the same family values that continue to shape Partridge Homes’ success.

💬 A Few Questions We Often Get About Calum’s Role

Q: What makes Partridge Homes different when it comes to selling property?
A: It’s all about service and communication. We give every client one-to-one attention, honest advice, and proactive updates — no call centres or generic responses, just a personal approach that gets results.

Q: How is Birmingham’s property market changing?
A: Birmingham is evolving fast, with HS2, new infrastructure, and business investment creating real momentum. We’re seeing more investors targeting regeneration areas, and a strong rise in professionals buying or renting near key commuter links.

Q: Why are executives choosing to live in Solihull?
A: Solihull offers exceptional schools, beautiful homes, and a great community feel — while still being under an hour from London on HS2. It’s ideal for families who want the best of both worlds.

Q: How does AI and evergreen content help with property marketing?
A: We use AI-driven insights and evergreen online content to keep listings visible long after launch. It means our properties perform better in search results and attract more serious buyers over time — it’s the future of estate agency marketing.

Q: Do you work with investors as well as home sellers?
A: Definitely. I work closely with buy-to-let investors across Birmingham who are taking advantage of the city’s growth. Many are expanding portfolios here because yields remain strong and demand for rentals is high.

With close to 25 years of experience in the property industry, Paul Partridge is the Prestige & Relocation Specialist at Partridge Homes, the multi-award-winning, family-run estate and letting agency covering Birmingham and Solihull.

Paul’s passion for property started early — purchasing his first home at just 19 years old and becoming a landlord by the age of 24. His first-hand experience as a buyer, landlord, and developer gives him deep insight into the lettings and investment market, helping clients make confident, informed decisions.

Renowned for his professionalism, discretion, and market knowledge, Paul has become the go-to expert for prestige and luxury rentals across the region. Whether sourcing a penthouse apartment or managing a high-end relocation, his attention to detail and commitment to client care ensure every experience is seamless from start to finish.

As the driving force behind Partridge Homes’ Sports & Entertainment Relocation Division, Paul and his team have built trusted relationships across professional sport — working closely with Premiership and Championship footballers, as well as other high-profile clients relocating to the West Midlands. During the Summer 2025 transfer window, Paul set a bold goal — to assist with every Birmingham City signing — and achieved it, successfully relocating 13 players and staff. The team’s speed, precision, and ability to coordinate complex moves under tight deadlines allowed players to hit the ground running both on and off the pitch.

Paul’s approach goes beyond finding homes — it’s about ensuring every client settles comfortably and confidently, with full peace of mind. Whether helping a professional athlete, media personality, or relocating family, his ethos remains the same: personal service, absolute discretion, and exceptional results.

Outside of work, Paul enjoys spending time with his wife Charlotte and their three children — Alfie, Charlie, and Florence. September 2025 marked a proud milestone when Alfie joined Partridge Homes, something Paul describes as “an incredible feeling as a father and one of my proudest moments in business.”

Paul also supports property investors and landlords throughout Birmingham and Solihull, sharing his knowledge and passion for the industry to help others achieve success in the property market.

💬 A Few Questions We Often Get About Paul’s Role

Q: What is the Sports & Entertainment Relocation Division?
A: It’s our specialist service supporting professional footballers, sports personalities, and entertainment clients relocating to Birmingham and Solihull. We handle every aspect of their move quickly, confidentially, and with total professionalism.

Q: How did Partridge Homes support Birmingham City in 2025?
A: During the Summer 2025 transfer window, we relocated all 13 new signings for Birmingham City. It was a team effort built on communication, trust, and speed — ensuring every player could focus fully on football.

Q: Why do Premiership and Championship footballers choose Partridge Homes?
A: Because we understand their lifestyle and the need for fast turnarounds. Our team responds immediately, secures high-quality homes quickly, and makes sure every move runs smoothly from start to finish.

Q: Do you only handle luxury relocations?
A: Not exclusively. While we’re known for prestige and sports relocations, we also work with families, professionals, and investors looking for a high-quality, personal letting experience in Birmingham and Solihull.

Q: What motivates you most about your work?
A: Property has been my passion since I was a teenager — and now, seeing Alfie follow in those footsteps within our family business makes it even more special. Every move, every client, and every success adds to that legacy.

As our Property Maintenance Co-Ordinator, Tracey is the friendly first point of contact for tenants reporting repairs or maintenance issues across our managed portfolio. Known for her warmth, organisation, and quick response times, she works closely with trusted contractors to ensure every property is safe, well maintained, and up to Partridge Homes’ high standards.

With a background in nursing, Tracey brings compassion, clear communication, and genuine care to every situation — qualities that make her hugely valued by both tenants and landlords. Away from the office, she loves spending time with her family and grandchildren, and her upbeat personality makes her one of the most loved members of our team.

A Few Questions We Often Get About Tracey’s Role

Q: What does a Property Maintenance Co-Ordinator do?
A: Tracey manages all repairs, safety checks, and maintenance requests for our managed rental properties, working closely with tenants, landlords, and local contractors to keep everything running smoothly.

Q: How quickly are maintenance issues dealt with?
A: We respond to all maintenance reports the same day and arrange works as quickly as possible, prioritising urgent repairs and ensuring landlords are kept fully updated.

Q: Do tenants speak directly to Tracey or a call centre?
A: Tenants deal directly with Tracey and our in-house team — no call centres, just real people who know the property and care about getting things resolved.

Joining Partridge Homes in 2019, Eve Nolan brings a rare combination of sales expertise and creative vision to the team. As a Senior Sales Negotiator, she plays a key role in matching buyers with their ideal homes, negotiating offers, and ensuring a seamless journey from first viewing to completion.

Alongside her sales role, Eve leads much of our creative and social media marketing, producing engaging content, professional photography, and video tours that showcase our properties to the highest standard. Her ability to blend marketing insight with hands-on sales experience gives her a unique perspective on what truly drives interest and delivers results.

Eve’s creativity, attention to detail, and approachable nature make her a valued part of the Partridge Homes family and a trusted point of contact for both buyers and sellers across Birmingham and Solihull.

Outside of work, Eve enjoys spending time with her family and friends, keeping active at the gym, and relaxing with a good book or film — all part of her balanced and creative lifestyle.

💬 A Few Questions We Often Get About Marketing with Partridge Homes

Q: How does marketing help a property sell faster?
A: Presentation and visibility are everything. High-quality photography, video tours, and strong social media campaigns ensure our properties reach thousands of potential buyers quickly. A well-marketed home attracts more interest, more viewings, and often stronger offers.

Q: Do you use social media to market properties?
A: Absolutely. We take full advantage of platforms like TikTok, Instagram, and Facebook — where our creative content regularly reaches huge audiences. Some of our bespoke property videos have achieved over 1 million views, with one reaching an incredible 1.7 million. It’s about creating attention that converts into enquiries.

Q: What makes Partridge Homes’ marketing different?
A: We don’t rely on standard listings alone. We use professional photography, cinematic video tours, and drone footage to make every home stand out. Many agents don’t invest in that level of production — but we believe your property deserves to be seen at its very best.

Q: What areas do you cover?
A: I work across Birmingham and Solihull, helping clients buy and sell homes with creative marketing strategies that deliver exceptional results.

For the past decade, Nikki has been an irreplaceable part of our company. She holds the distinction of being the first non-family member to join our team, and in those ten years, she has become like one of our own.

In her role as Administration Manager and a key figure in the Lettings team, Nikki manages all properties with unwavering dedication, ensuring that every detail is handled seamlessly. With hundreds of properties under her care, she goes above and beyond to ensure that each one is nothing short of perfect.

Nikki’s day-to-day responsibilities involve working closely with landlords and tenants to ensure that everything is running smoothly. Her commitment to open and effective communication keeps all parties informed and content.

Outside the office, Nikki finds solace in her family, which includes her two wonderful children, Archie and Axl. Her love for them is evident in everything she does, both at work and at home.

Nikki is more than just an Administration Manager; she’s the bedrock of our company’s success and the embodiment of loyalty and dedication. Her ten years of service are a testament to her passion for her work and her family, and we’re incredibly fortunate to have her as a core part of our team.

With her calm, organised approach and commitment to great service, Amy Boardman plays a key role in ensuring Partridge Homes’ lettings operation runs quickly and efficiently.

As a Lettings Administration Manager, Amy manages the full process, from viewings and tenant applications to referencing and move-ins, making sure every tenancy progresses smoothly. She keeps landlords updated from start to finish, providing clear communication and complete peace of mind throughout the process.

Her ability to coordinate multiple move-ins under tight deadlines makes her an invaluable part of the team, especially when we’re assisting new clients or sports professionals who need a property ready quickly.

Amy also plays an important role in helping landlords who join us through our Simply Switch service. Many come to us after their previous agent has been sold or their service has declined, and Amy ensures their transition to Partridge Homes is seamless and stress-free. She manages every detail to keep tenancies stable, rent payments uninterrupted, and landlords fully informed.

Her approachable nature, professionalism, and strong communication skills have earned her a reputation for getting things done efficiently — without ever losing that personal touch that defines Partridge Homes.

Outside of work, Amy is a keen artist and enjoys gaming, socialising with friends, and exploring her eclectic music taste. She brings that same creativity and curiosity to her professional life, always looking for new ways to improve systems and service for our clients.

 A Few Questions We Often Get About Amy’s Role

Q: What does an assistant administration manager do?
A: I oversee the entire lettings process, from arranging viewings to moving tenants in, ensuring that everything runs smoothly for both landlords and tenants. I keep landlords fully updated from start to finish.

Q: My letting agent has sold to a corporate and service has slipped. What can I do?
A: That’s something we hear a lot. Many landlords join us through our Simply Switch service, which makes it easy to transfer management to Partridge Homes without any disruption to your tenants or rent payments.

Q: How do you make sure tenants move in quickly and smoothly?
A: We work closely with all parties to keep paperwork, referencing, and compliance on track. Our team communicates daily to ensure keys are ready and everything’s in place for a stress-free handover.

Q: What makes Partridge Homes different?
A: We’re family-run, so service genuinely matters to us. You’ll always know who you’re speaking to, and we respond quickly — no call centres, no delays. Just a friendly, professional team who take pride in what we do.

Q: What’s your favourite part of the job?
A: Seeing everything come together for both landlords and tenants. Handing over the keys to a new home and hearing positive feedback makes all the effort worthwhile.

Abby Krupski-Rutter works with Partridge Homes as a Probate Sales Specialist, supporting solicitors, executors, and families through the sensitive process of selling properties following bereavement. Covering Birmingham, Solihull, Wolverhampton, and Walsall, Abby provides a calm, professional, and understanding approach during what can often be an emotional and complex time.

With strong local market knowledge and years of experience in property valuations, Abby assists clients from the first stages of probate valuation through to marketing and completion. She works closely with probate solicitors, estate administrators, and family members to ensure every aspect of the sale is handled efficiently, transparently, and with compassion.

Her attention to detail, empathy, and professionalism have made her a trusted point of contact for those navigating property matters during probate. Whether clients need an accurate valuation for inheritance purposes, a full market appraisal, or a managed sale to distribute estate funds, Abby ensures the process is handled with integrity and care.

Outside of work, Abby is a devoted mother of two who enjoys theatre, reading, and spending time with her children. Her warmth and understanding make her ideally suited to helping families manage delicate property transitions with confidence and respect.

💬 A Few Questions We Often Get About Abby’s Role

Q: What is a probate property sale?
A: A probate sale occurs when a property is sold after someone has passed away. Executors or family members are responsible for managing the estate, and we help by providing professional valuations and handling the sale process from start to finish.

Q: Do I need a valuation before applying for probate?
A: Yes. HMRC usually requires an accurate probate valuation to calculate any inheritance tax due. We provide detailed market appraisals that meet these requirements and help families and solicitors move forward confidently.

Q: How long does it take to sell a property during probate?
A: Timelines can vary depending on when probate is granted, but once permission is in place, we act quickly to prepare marketing, arrange viewings, and secure the best possible sale price while keeping executors fully informed throughout.

Q: Can Partridge Homes manage everything for us?
A: Yes. We regularly work alongside probate solicitors in Solihull, Birmingham, Wolverhampton, and Walsall, coordinating valuations, viewings, negotiations, and completions. Our goal is to make the process as smooth and stress-free as possible for everyone involved.

Q: What if the property needs clearing or work before sale?
A: We can recommend trusted local contractors, clearance services, and tradespeople to help prepare the property for market. Many families appreciate having one point of contact they can trust to organise everything sensitively.

When it comes to making clients feel welcome and comfortable, Alfred “Alf” Willis is often described as a true gentleman. As Viewings Co-ordinator at Partridge Homes, Alfred ensures that every viewing is handled with patience, professionalism, and genuine care — qualities that perfectly reflect our family-run values.

With his warm personality and natural ability to put people at ease, Alfred takes pride in ensuring each viewing is not just another appointment, but a positive experience for both buyers and sellers. He believes that first impressions matter, and that finding the right home starts with feeling relaxed and confident from the moment you walk through the door.

Alfred takes time to familiarise himself with every property before showing it, understanding its key features and local area so he can answer questions thoughtfully and accurately. Whether he’s welcoming a young couple to their first viewing or helping a family explore their forever home, his calm, friendly approach ensures everyone feels looked after.

Known for his professionalism, reliability, and polite manner, Alfred consistently receives glowing feedback from clients who appreciate his kindness and the extra time he takes to make the process enjoyable.

Outside of work, Alfred enjoys spending quality time with his family and exploring Sheldon Country Park, where he finds peace and balance. He’s also known for his fun, sociable side — always ready to share a story or a laugh, both in and out of the office.

💬 A Few Questions We Often Get About Alfred’s Role

Q: What does a Viewings Co-ordinator do?
A: I organise and conduct property viewings, ensuring every client feels at ease and fully informed. It’s about creating a welcoming atmosphere where people can genuinely picture themselves living there.

Q: Why is having a dedicated viewings co-ordinator so important?
A: Because the viewing is often the moment someone falls in love with a property. Having someone who knows the home, the local area, and how to make people feel comfortable really makes a difference.

Q: How do you prepare for each viewing?
A: I always arrive early, make sure the property looks its best, and know every detail — from layout to nearby amenities — so I can provide clear, helpful answers.

Q: What makes Partridge Homes’ viewing experience special?
A: We never rush clients. We listen, we care, and we take pride in representing each property as if it were our own. It’s that personal touch that people remember.

Q: What do you enjoy most about your job?
A: Meeting new people every day and helping them find somewhere that feels like home. There’s nothing better than seeing that moment when it just “clicks.”

Joining Partridge Homes in 2023, Maizy Lynch has quickly become a key member of our sales team. Starting out as a Business Administration Apprentice, Maizy’s enthusiasm, professionalism, and natural ability to connect with people saw her progress into a full Sales Negotiator role within her first year.

Known for her exceptional customer service and attention to detail, Maizy works closely with buyers and sellers to make every stage of the moving process as smooth and stress-free as possible. Her friendly, solution-focused approach has earned her fantastic feedback from vendors and purchasers alike — and it’s a big reason why Partridge Homes continues to be recognised as an award-winning estate agents in Birmingham and Solihull.

Beyond her day-to-day role, Maizy is passionate about sharing what she’s learned with new apprentices joining the business, helping to instill the same values of care, communication, and integrity that define our family-run team.

Outside the office, Maizy loves spending time with her family, catching up with friends, and enjoying long walks with her dogs.

💬 A Few Questions We Often Get About Maizy’s Role

Q: What makes customer service so important in estate agency?
A: Buying or selling a home can be stressful, so clear communication and empathy make all the difference. I love going above and beyond to make every client feel supported — that’s what helps Partridge Homes stand out and keeps people coming back to us.

Q: How does great service make Partridge Homes award-winning?
A: Awards come from consistently positive client experiences. We treat every sale personally, respond quickly, and never leave clients chasing updates — the small details really matter.

Q: How are new apprentices trained to deliver the same level of service?
A: Helping new apprentices understand the importance of communication, accuracy, and always putting the client first. It’s great to see them grow in confidence and keep our high standards alive.

Q: What areas do you work in?
A: Helping buyers and sellers across Birmingham and Solihull, supporting them through valuations, viewings, and successful completions.